Summary

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Motivated, resourceful, and dynamic Computer Information Systems scholar and professional with more than 10 years of IT-specific experience as well as another 10 years of comprehensive experience in Electronic Engineering. Demonstrate a fearless approach to problem-solving, an analytical mind, and an ability to lead high-functioning teams of professionals. Seeking further growth and new opportunities within a forward-thinking organization that values hard work, integrity, and results.

Cisco Certified Network Associate (CCNA), Cisco Network Academy, 2023
Master of Science, Computer Information Systems, Prairie View A&M University, 2015 (Cumulative GPA: 3.7/4.0)
Bachelor of Science, Electrical Engineering Technology, Prairie View A&M University, 2012 (Cumulative GPA: 3.9/4.0)
Associate of Applied Science, Electronics Engineering Technology, I.T.T. Technical Institute

Vallourec, Spring, TX (2022-Present)                                                                                                                                            

Network Administrator  

Responsible for operational stability & reliability of the IT infrastructure that supports the productivity tools and business systems of Vallourec. Implemented, administered, and optimized all network-related systems in the Houston area. Accountable for communicating effectively with business leaders.

• Responsible for the delivery & admin of IT Infrastructure services as required, including:
• Cisco Route/Switch Networking Infrastructure & Cisco Wireless Network Infrastructure
• Cisco Firewall and IPSec VPN Infrastructure
• Network Monitoring, Optimization, and Security
• Cisco Call Manager VoIP Infrastructure

Chevron, Houston, TX (2018-2020)                                                                                                                                        

Telecom/Data Center Technician
Establish communications systems by installing, operating, and maintaining voice and data telecommunications network circuits and equipment. Perform Data Center system/network installations, configurations, and troubleshooting in order to ensure optimum operations.

•  Establishes data connections by running, pulling, and terminating Ethernet and Fiber
•  Responsible for establishing/updating technical documents of IPT and network configuration/troubleshooting.
• On-call every 5 weeks, primarily assisting the downtown location, to assist with the after-hours repair of downed switches. 
• Maintains Cisco IPT, switches, and routers in IDF and data centers across Greater Houston Area locations based out of downtown
• Performs IPT/Voicemail adds, moves, changes, and deletions to Cisco Call Manager 10 using Cisco 7961, 7965, 8945, 7937, 8831
• Maintains a variety of Cisco Layer 2 and 3 switches including Catalyst 4507 and 6500 running IOS 15.0, Nexus 5k, 2k, and NX-OS

Tailored Brands/Men Wearhouse Company, Houston, TX (2017 – 2018)
Network Technician
Network refresh at all the stores under Tailored Brands/Men Wearhouse Company. Provided conversion support as each store converts to new routers and communications devices.                                                                               

• Patching, addressing and test circuits. 
• Cisco Catalyst switches
• Printer – re-mapping
• Configured equipment over the phone with an onsite field technician
• Basic desktop support utilizing windows environment

CENTERPOINT ENERGY-ECDC, Houston, TX (2014 – 2017)
Telecom Control Analyst
Utilized T1/T3/OC3 circuits, WiMAX communications, UPS systems, generators, fire panels, site security systems, and WAN technologies in troubleshooting connections or support of entire network infrastructure.

• Proactively addressed and resolved incidents, requests for technical support, and scheduled maintenance.
• Improved systems with strategic implementation of various critical network configuration changes for Cisco routers, switches, and firewalls.
• Collaborate closely with network engineers, field technicians, and telecom carriers to troubleshoot and resolve network issues and outages.
• Work consistently to minimize the risk of the direct impact on real-time operations of an electric power grid.
  

PRAIRIE VIEW A&M UNIVERSITY-ITS, Prairie View, TX  (2011 – 2014)
Network Operation Center – Graduate Assistant
Configured and maintained Cisco switches, managed data storage disks, and installed new PC hardware and software. Performed wired and wireless computer troubleshooting.

• Identified, diagnosed and addressed failing access points and port failures in order to maintain campus LAN, utilizing Wireless Control System and WhatsUp Gold.
• Implemented IPT for Cisco Phones to support Cisco Call Manager System.
• Proactively resolved PC and Mac desktop computer hardware and software issues.
• Installed, upgraded, and configured business-critical hardware and software including email and remote access.
• Worked extensively with Active Directory and DHCP.
• Constructed user accounts with folder permissions with user rights and permissions.
• Created Images for Windows 8 migration with systematic Ghost.
• Work with the ServiceNow ticketing system for user issues and keep track of completed jobs.
• Backup of file servers to Network-attached storage(NAS)
• Setup Virtual Machines for server deployment of a new file server.
• Create VPN accounts and troubleshoot issues with the Cisco VPN services. 
• Support printer installs with local and networked.
  

CUSTOM POWER, LTD, Houston, TX (2002 – 2011)
Electrical/Electronic Field Service Technician
Provided customers with written and oral analysis of diagnosed equipment to promote maximized customer satisfaction and education. Utilized schematics to create complete analyses of equipment operation.

• Ensured consistent equipment functionality through testing and troubleshooting of UPS systems.
• Successfully provided a safe and efficient resolution of issues in critical work environments.